Terms of Service

Last Updated: August 27, 2026

1. Acceptance of Terms

By accessing and using Livo ("Service", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Livo is a cloud-based Point of Sale (POS) and inventory management platform designed for retail, food, beverage and other businesses. We provide the software "as is" and reserve the right to modify or discontinue features at any time.

3. Subscription and Billing

Our service operates on a managed subscription model (Quarterly or Annually). Payments are billed in advance. All fees are non-refundable unless explicitly stated otherwise. Failure to pay may result in suspension of your access to the Service.

4. Cloud Resources & Fair Use Policy

Your subscription includes generous cloud resources and database hosting designed to handle high-volume retail and F&B operations. Under typical usage, there are no limits on transactions or data. However, in extreme cases where media storage (such as high-resolution images or documents) exceeds 10GB per outlet, or if API usage abnormally impacts server stability, nominal excess cloud resource fees may apply.

5. Data Ownership and Security

You retain full ownership of all data you input into Livo (including customer data, inventory, and sales records). We implement industry-standard security measures, but we are not liable for data loss caused by user negligence or unauthorized credential sharing.

6. Limitation of Liability

In no event shall Livo be liable for any indirect, incidental, or consequential damages arising out of your use of the Service, including but not limited to loss of profits, hardware failure, or business interruption.

7. Contact Us

If you have any questions about these Terms, please contact us.